Frequently Asked Questions
Everything you need to know about the product and billing.
Do you offer free shipping?
We offer free standard shipping on all orders over $79. For orders below this threshold, a flat shipping fee will be applied at checkout. Free shipping is only available for selected regions.
How long does shipping take?
Orders are usually dispatched within 1–2 business days. Standard shipping takes 7–15 business days, while expedited shipping takes 3–7 business days. Delivery time may be slightly extended during holidays or peak shopping seasons.
Can I return my product?
You can return unused, undamaged products within 30 days after delivery. Products must be returned with original packaging and all accessories. Please note non‑quality returns require customers to bear return shipping fees.
What is your warranty policy?
We provide an official 18‑month warranty for all hair dryers. The warranty covers manufacturing defects. Damage caused by improper use, accidental drops or unauthorized disassembly is not covered under warranty. Please keep your order receipt as proof.
What about voltage compatibility?
Our hair dryers support universal voltage (100V–240V), suitable for use in most countries. No voltage converter is required, but you may need a plug adapter according to local socket standards.
How can I contact customer support?
You can reach our support team via email or website chat. We normally reply to all inquiries within 24 hours on business days.
How do I track my order shipment?
Once your order is dispatched, we will send you an email with the tracking number and tracking link. You can check real‑time delivery status via the tracking website.
Can I modify or cancel my order?
You can cancel or adjust your order before shipment. If the parcel has already been dispatched, changes or cancellation will no longer be available. Please contact support as soon as possible.
Can I change my shipping address after ordering?
Address modifications are only allowed before the package is shipped. Once dispatched, we cannot alter the delivery address. Double‑check your address before completing payment.
How do I clean and maintain the hair dryer?
Regularly clean the rear air inlet filter to avoid dust buildup. Please disconnect power before cleaning. Do not rinse the main body directly with water.
Can I purchase spare accessories separately?
Yes. Replacement nozzles, filters and other official accessories are available for purchase on our store.
What payment methods do you accept?
We support credit cards, PayPal and other mainstream international payment methods. All payments are processed via secure encrypted channels.
Can I request an invoice?
Absolutely. Send your order number and invoice requirements to our customer service email, and we will send you a digital invoice.
Who pays for return shipping fees?
If the return is caused by product quality issues, we will cover the return freight. For voluntary returns without quality problems, buyers need to bear return shipping costs.
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