Order Processing

How We Handle Your Order

At EJanMay, we operate a global fulfillment network to ensure you receive the correct voltage and plug type for your region. Once your order is placed, our system automatically routes it to the nearest warehouse in your destination country.

All orders are processed within 5-7 business days. You will receive a confirmation email with tracking details as soon as your package is handed over to our logistics partner.

Pre-Orders & Split Shipments

If your order contains both in-stock and pre-order items, our system will hold the entire order until all items are ready to ensure a single delivery. This is our standard order taking procedure to minimize shipping emissions and costs.

Need it sooner? If you prefer to receive available items immediately, please email us at info@ejanmay.com within 2 hours of purchase to request a split shipment.

Modifying Your Order

Due to our rapid processing speed, we can only accommodate changes (address, items, or cancellation) within 12 hours of purchase. After this window, the order has likely been transmitted to our warehouse for fulfillment.

To request changes, please email info@ejanmay.com with your order number.

Payment Verification

For security, some orders may undergo additional verification. This may slightly delay the processing time. We will contact you via email if any action is required on your part to complete the order taking process.

Questions About Your Order?

If you have concerns about your order status or need assistance, please reach out to our support team at info@ejanmay.com.