Return & Refund Policy

At EJanMay, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. This policy outlines the terms and conditions for returns, refunds, and exchanges.

How do I return an item?

You can return items within 30 days of receiving your order. To be eligible for a return:

1. The item must be in its original condition: unused, undamaged, and with all original packaging and accessories included.
2. Proof of purchase (order number or receipt) is required.

What is the return process?

1. Contact us: Email support@ejanmay.com with your order details and the reason for the return.
2. Get approval: We'll review your request and send you return authorization and instructions.
3. Ship the item: Send the product to the address we provide, using a trackable shipping service. Return shipping is at your expense unless the item was defective or incorrectly shipped.

How long does it take to get a refund?

Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund. If approved:

• The refund will be processed within 7 business days to your original payment method.
• Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

Do you offer exchanges?

We replace items that are defective or damaged. To request an exchange, contact us at support@ejanmay.com with your order details and a description of the issue.

What if I receive a damaged or defective product?

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving your order.
• Provide photos and a description of the issue so we can resolve it promptly.

Can I cancel my order?

You can cancel your order within 12 hours of purchase if it hasn't shipped yet. To cancel, email us at support@ejanmay.com with your order number. Once an order has been shipped, it must be processed as a return.

Your statutory rights

This policy adds to — and never limits — your rights under local consumer law. Customers in the EU/EEA and the UK keep their statutory 14-day right of withdrawal, and Australian customers are protected by the Australian Consumer Law (ACL). Where local law grants broader rights than this policy, local law prevails.

Contact us

If you have any questions, please reach out: